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Customer Relationship management

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Customer Relationship management is a critical component of the sales department for any entreprise because it has direct impact on the market position through the current cash-in flow and the future sales volume.

Here at ARQES, to be, to act and to plan customer oriented is the standard approach for any interaction regardless of being related to "internal customers" or external clients and their customers.

Through our services, we provide support for various components of the sales process:  

  • field sales assistance
  • quotation generation & follow-up
  • order entry & management
  • documentation
  • invoice management, collection & follow-up

Using Microsoft Sharepoint based tools and adequate ICT infrastructure, we provide a flexible platform which supports effective collaboration within the virtual teams, producing real-time reliable measurements for business decision levels.